Terms & Conditions for Computer & Laptop Services by
TerrierByteIT
Customer Responsibility
Customers are obliged to tell TerrierByteIT of any damage to the computer or laptop prior to the Appointment being booked. If a collection is arranged the engineer may take photos of obvious marks and damage on the device before being taken away. This will also apply to deliveries of devices. Customers are also obliged to inform TerrierByteIT within 24 hours of any damage or problems that have occurred after the job has been completed for this to be investigated further.
TerrierByteIT reserve the right to charge late payment fees for payments not received by their due date, these fees are charged on an individual basis and will be a minimum of £25. These charges are on-going until the outstanding balance(s) are settled.
Customers agree prior to any work consisting of diagnostic tests, repairs or services that are offered by TerrierByteIT that you will make adequate backup of any data held on any hard drive(s) device(s) Computers or laptops. TerrierByteIT will not be held liable under any circumstances for any loss of data however small or large in size.This condition also applies after a repair, service of any desktop computer or portable Laptop, once a repair or computer has been serviced it is the customer’s responsibility to make sure that you adequately backup your data. TerrierByteIT will not be liable if you encounter any software issues, hardware failure or data loss after returning your computer or laptop to you.
Customers are responsible for providing any recovery discs or software with relevant authentic product licence codes from the manufacturer, TerrierByteIT has the right to refuse services if it is believed that any software is deemed to be counterfeit. If no discs or product licence codes are provided then it will be the customer’s responsibility to install these products, any software other than windows operating systems will be charged for unless this is previously agreed or comes part of a service provided by TerrierByteIT.
Prices
Prices listed for services on this website can be subject to change at any time. TerrierByteIT endeavour to retain its service costs as low as possible so customers continue to receive great value for money. TerrierByteIT upholds the right to refuse and honour any typing errors for service prices listed on this website. Prices for services listed on the website will exclude any costs for software or hardware, these will be extra and we aim to source software and hardware at cost price to the customer, the aim is not to make profit on these items in order to keep prices as low as possible.
Depending on location TerrierByteIT may charge customers a call out fee if on arrival there is no problem with the computer or laptop and it works, this fee is to cover our time and travel to you, the standard fee for this is £20 which will need to be paid on leaving the customers property. The fee is at the engineer’s discretion.
If customers wish to cancel an appointment for a repair service or work at customer’s homes then a 24 hour notice period must be given, this is preferred to be given by calling us as we might not always be in a position to receive emails.
Customers will be informed of any diagnostic tests that need to be undertaken away from your home, diagnostic tests can take some time to complete and can be several hours. Customers will not pay an hourly rate for this as the prices are at fixed rates and not by the hour, it is not always possible to do these kinds of tests in customers’ homes and this is why we need to take a computer or laptop away.
If a diagnostic test reveals that the computer has faulty hardware you will be advised of the total cost including the cost of fixing the fault which is listed as a fixed rate repair on the website and the cost of the parts needed.
If the customer decides on not paying the quoted repair costs then we believe that this is the customer’s decision and not that of TerrierByteIT. However we shall not then reduce the quote just to obtain a job. Once a quote is given this will be the price to be paid upon the customer agreeing for works to be carried out by TerrierByteIT.
Superior Force
You agree that TerrierByteIT shall not be liable for any and all losses, (including loss of data) damages, costs, claims and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the Equipment and/or Services due to circumstances beyond our or any of our suppliers' reasonable control (including, but not limited to, fire, lightning, explosion, war, riot, disorder, flood, industrial dispute, sabotage, weather conditions, acts of god, local or central Government or other competent authorities).
Customer Warranty
Warranty for repairs are listed on your invoice or receipt, warranty for parts i.e. Laptop screens, hard drives, memory etc. are held with TerrierByteIT suppliers or directly with the manufacturer not with TerrierByteIT themselves.
TerrierByteIT offer a 3 month warranty on all brand new custom builds and customised laptops which protects against manufacture faults and defects. This does not include misuse or software related problems. The warranty can be extended depending on the build.
TerrierByteIT are not liable for any postage or collections costs incurred for the returning of faulty items, the customer must pay any postage or collection costs for the item or items to be inspected by the supplier / manufacturer.
Once the items have been inspected and they are deemed to be a manufacturing fault then & only then TerrierByteIT will fit the replacement parts at no additional charge, postage costs incurred and paid for by TerrierByteIT will be payable on return of the customers computer or laptop.
If any items are tested and found to be caused by neglect, damage, modification or fluid damage the customer will be liable for any postage costs to send the items to the suppliers or manufactures and also return postage back to TerrierByteIT. TerrierByteIT will also charge a standard £30 fee, and also any costs related to replacing the items with a new replacement if you decide to repair your computer or laptop.
Software purchases are not covered under warranty and are non-returnable and non-refundable, customers must contact the software vendor for support related to these products to resolve any issues.
TerrierByteIT do not offer on-going support with Microsoft windows installations, re-installations after a computer or laptop repair. However we do offer support to customers on a pay per incident basis which can be by way of remote support or a call out to your home or business. This will be charged at a standard fee and will be confirmed before proceeding with support.
TerrierByteIT will not be held liable for any loss of data that belongs to customers, we advise all customers to back up their data prior to services if possible and also after a computer or laptop repair or service, accidents can happen with such devices as hard drives as they can fail at any point in time due to being electronic and having moving parts internally, services or repairs are therefore agreed on the basis that we will not be held liable or responsible for such loss.
Any money owed to TerrierByteIT must be paid upon returning your laptop or computer or on return by the accepted payment terms within these terms & conditions.
Deposit Payment / Custom Built Computers
Customers will be required to pay a 60% deposit payment for custom built computers, this payment is taken after the customer has agreed to the quoted prices for computer hardware / software and services related to the proposed order of goods and services provided by TerrierByteIT.
Deposit payments are non-refundable if the customer cancels an order.
Customers are also obliged to pay a minimum of 60% towards the cost of goods prior to ordering any computer components / software, this payment is only accepted via bank transfer, or cleared cheque, remaining balances will be due before the release of any related goods ordered.
Cancellation of a custom built computer after goods have been ordered through suppliers will incur return postage costs held liable by the customer, restocking fee's subject to suppliers terms at 25% and also loss of initial deposit.
Customer Payment Options
Customers of TerrierByteIT agree to pay all fees for services, repairs, software or hardware as agreed previously by phone, email or in person.
Within reason the company can request a deposit payment in advance for ordering software or hardware to complete your service requirements, this will be a payment in full of the total costs for such items, if an order or service is cancelled then any postage costs or return postage costs, restocking fees from suppliers will be deducted from the fee paid.
Customers agree to pay any final payment for services or goods obtained from TerrierByteIT in full before or on return of your computer / Laptop.
Payments accepted are:
o Cash on delivery
o Bank transfer - Payment must clear before computer / Laptop is returned
o PayPal - Payment must clear before computer / Laptop is returned
Payments not accepted:
o Cheques - only for business customers on contract terms
o Postal orders
o Foreign currency
o No card payments unless through PayPal - fees for credit cards or payments to be paid by customer
Goods in trust
What does goods in trust mean? goods in trust mean customers equipment that are held in our care at our business premises.
Customers items i.e. computer or laptop that TerrierByteIT do not own but are ' goods in trust ' to us, these items are insured whilst in our care for any damage or loss out of our control. This is really important as there are lots of people who work in this industry from home but have not thought to get relevant business insurance policies to cover any unexpected disasters whilst they have your computer or laptop.
As a business we also have the relevant public liability insurance that business owners have and are covered for the value of £1,000,000.
2nd User Device Sales
What do you mean by second user sales??.
This is the term used for the re-sale of any refurbished laptops, Desktops, Computers, Tablets , Phones in fact Any of the items we re-sell to you.
Thers items are sold on a SOLD AS SEEN BASIS. All our items sold are fully tested before handover and are security marked to deter fraud.
We offer a 1 Month guarantee from Date of Sale on the invoice. on all devices sold we offer NO REFUNDS FOR ANY REASON. if for whatever reason there is a fault we shall fix this at no further cost to you. if the device as been modified or tampered with or you have tried to open / repair yourself so tampered with in any way you will be charged our standard Tarrif for fitting as stated on our prices page.
We shall only deal with the person named on the sales reciept or invoice and no 3rd party contact.
If in any event we feel we as a person or as a busines are being either verbally abused or threatened via social media texts or phone. we hold the right to REFUSE further contact with the said party or parties.
Any negative comments or Defermation on either the business or the directors shall be taken to court and charges pressed against yourself.
These terms & conditions can be changed at any time without notice.
These terms & conditions are copyright protected, any copying to other websites will result in the website being reported to Google (DMCA)